I am getting a new phone. It is not exactly dirt cheap. Mr. Waffle and I went into town to the Vodafone shop. There were no seats and a big wall of video. Three young people (staff) were standing in the shop and a four middle aged people (customers) were wandering around looking a bit baffled. A young woman came up to us. “Can I help you?” she asked. We explained what we were after. “You’ll need to talk to one of the people in green tops.”
There were two people in green tops. One was dealing with a customer. The other was scrolling through his phone. “I suppose he’s on his break,” I said to Mr. Waffle charitably. It was not, however, pleasing to be standing there in the queue while young man scrolled and ignored. Eventually we were seen by the other person in a green top, a young woman. “You might get it cheaper online,” she opined. I could have wished they had indicated that in the other shop I had previously browsed in but ok. Spoiler alert, I got it online, it was not cheaper. “I want to give my old phone to my son, I remember there was some complication last time, what do I need to do to unlock it?” “It can be complicated,” she conceded, “that’s why we don’t do it in basic retail outlets like this any more but let the customers do it themselves online.” To improve our service to you etc. As we left the shop, the young man was still scrolling away on his phone ignoring the customers.
“I suppose this is what full employment looks like,” says grumpy middle aged blogger.