When I first got my own car, about 15 years ago, I went to my father’s insurance broker for cover. The broker is based in Cork and I live in Dublin and, from time to time, I have considered changing to a Dublin broker but I never got around to it. Today, I called the broker to check something on my renewal quote. Our conversation went like this:
Me: Hello, I’d like to check etc.
Him: That’s Anne, is it? I’ll get your file.
I haven’t spoken to him in a year or more and he still recognised me on the phone straight away. He didn’t need my insurance number, my surname, my date of birth, my phone number or a six digit activation code to find my file. I don’t think that his brokerage will be losing my custom any time soon.
And in completely unrelated news, the Princess lost her front tooth last night (a dramatic event I completely missed since I was out winning the office pub quiz with my crack team). Now she looks like this.