Disappointment

My mother’s first job out of college was with Clark’s shoes in England. Not quite sure why they needed a chemist but they did and she has fond memories of them. She also wear tested all of their women’s size 7 shoes which was an added bonus and meant she had the most extensive shoe wardrobe of anyone really.

When we were growing up we always got our shoes from Clark’s on the North Main Street (now defunct – the shop not the street). Since coming back to live in Ireland, I have bought all the children’s shoes in Clark’s. It’s a little bit dearer but they measure the children’s feet, I have my mother’s assurance as to the quality of the workmanship (admittedly dating from the 1960s) and they have actually held up pretty well, until now.

I bought Michael a pair of shoes at the start of December and last week he pointed out that the stitching at the top had come undone and there was a big hole. Mr. Waffle brought them back to Clark’s and asked for a replacement pair. The shop said that policy was only to refund 3/4 of the price after 28 days. That doesn’t strike me as very long. I would have said that a pair of shoes that lasts only just over two months are not of merchantable quality. Mr. Waffle made this point. They said he could ring England. He did. The English lady said that she would need to see them and he would have to post them to her. We settled for getting another pair at a quarter of the price of the damaged pair. But I am not pleased. And my mood was not improved by the woman in the shop saying to the children, “Gosh, I remember you guys coming in every year, you’ve grown so much.”

The Princess is delighted, her next pair of shoes will be those Converse runners she covets. She’ll have to learn how to tie laces first though.