Mr. Waffle spent today working from home. The technician from eircom was to come. Mr. Waffle rang eircom about 5 wondering whether the technician was coming. They said that they didn’t know but Mr. Waffle couldn’t say the technician had not come until after 6, so if the technician didn’t come Mr. Waffle could call them in the morning and they would apply their escalation procedure. The technician did not come. Can’t wait for that escalation procedure in the morning.